15-day money back guarantee
Welcome to Euskoshop Online Shopping Store
Free shipping in Spain, and free shipping worldwide on orders over €49
FAQs
Frequently Asked Question
What is your return policy?
We offer a 30-day return policy on all products. Items must be unused, in their original packaging, and accompanied by a receipt.
How long does shipping take?
Shipping usually takes 3-7 business days, depending on your location. International shipping may take longer.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination
How can I track my order?
Once your order is shipped, you will receive a tracking number via email that you can use to monitor your package
What payment methods do you accept?
We accept all major credit cards, PayPal, Bank transfer, and other popular payment gateways
Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of placing them. Please contact our support team as soon as possible.
Do you offer discounts or promotions?
Yes, we frequently run promotions. Subscribe to our newsletter to stay updated on the latest deals
How do I contact customer support?
You can reach us via email at support@euskoshop.com, Whatsapp or use the contact form on our website. Our team responds within 24 hours
Are your products covered by a warranty?
Yes, all products come with a standard one-year warranty against manufacturing defects
How do I create an account on your website?
Click on the “Sign Up” button at the top of the page, fill in your details, and follow the verification instructions sent to your email
How do I reset my password?
Click on the “Forgot Password” link on the login page, enter your registered email, and follow the instructions sent to reset your password.
Can I change my shipping address after placing an order?
Address changes are possible only within 24 hours of placing the order. Contact our support team as soon as possible.
Can I return a product if I don’t like it?
Yes, you can return any product within 15 days as long as it is unused and in its original packaging
What should I do if my order arrives damaged?
Please contact our customer support immediately with photos of the damaged item. We will arrange a replacement or refund.
Is it safe to shop on your website?
Absolutely. Our website uses secure SSL encryption to protect your personal and payment information
What if I ordered the wrong item?
If you realize you ordered the wrong item, contact our support within 24 hours. We will guide you through canceling or exchanging the product
Can I combine multiple discount codes?
Generally, only one discount code can be applied per order. Check each promotion’s terms for specific exceptions.
Do you provide tracking for international orders?
Yes, all international shipments include tracking numbers. Delivery times vary based on customs and location.
How do I leave a product review?
Navigate to the product page, scroll down to the reviews section, and click “Write a Review.” Submit your feedback after filling in the required fields.
What should I do if I forgot my username?
Use the “Forgot Username” option on the login page or contact customer support for assistance
How do I know my order was successful?
After completing your purchase, you will receive a confirmation email with your order details
